Zoom

Zoom (NASDAQ: ZM) is a publicly traded cloud communications company headquartered in San Jose, California, with approximately 8,400 employees. Founded in 2011 and catapulted to global recognition during the COVID-19 pandemic, Zoom began as a video meeting platform and has since expanded into a full UCaaS suite — adding Zoom Phone (enterprise telephony), Zoom Contact Center, Zoom Team Chat, and Zoom AI Companion to its platform.

Zoom Phone: Video-First UCaaS

Zoom Phone is the enterprise telephony component of the Zoom platform — designed from the ground up to work natively alongside Zoom Meetings rather than as a separate application. For organizations that have standardized on Zoom for video meetings, Zoom Phone enables a single-application experience where employees make and receive PSTN calls, join video meetings, and message teammates without switching tools. This frictionless UX is Zoom Phone's most compelling differentiator over UCaaS providers whose voice and video components feel like separate products.

AI Companion

Zoom's AI Companion is embedded throughout the platform — providing real-time meeting transcription, automated summaries, action item extraction, chat drafting assistance, and post-call intelligence. These capabilities are available at no additional charge for licensed users, representing one of the most comprehensive AI investments in the UCaaS category.

Global PSTN Coverage

Zoom Phone provides PSTN replacement in 40+ countries through its own carrier infrastructure and carrier partner network — one of the broadest international footprints in the UCaaS market. Both Bring Your Own Carrier (BYOC) and Zoom-managed PSTN options are available, giving organizations flexibility to preserve existing carrier relationships while migrating to Zoom Phone.

Compliance and Government

Zoom holds FedRAMP Authorization for its Zoom for Government tier, StateRAMP recognition, HIPAA BAA availability, and SOC 2 Type II certification — positioning Zoom Phone as a credible enterprise choice across regulated industries and government agencies. The same compliance infrastructure underpinning Zoom Meetings' federal adoption extends to Zoom Phone deployments.