Vonage

Vonage, now a subsidiary of Ericsson following the telecom giant's $6.2 billion acquisition in 2022, is one of the most established names in cloud business communications. Headquartered in Holmdel, New Jersey, Vonage's platform — Vonage Business Communications (VBC) — serves businesses of all sizes across healthcare, financial services, retail, and enterprise sectors in over 96 countries.

Vonage Business Communications Platform

VBC is a fully proprietary cloud UCaaS platform delivering voice, video, messaging, and AI capabilities through a single application. Vonage's 99.999% uptime SLA is backed by global data centers in the US, EU, and APAC, with PSTN replacement coverage spanning 96 countries — one of the broadest international footprints among UCaaS providers in this catalog.

CPaaS Convergence

Vonage's Nexmo acquisition brought world-class CPaaS capabilities into the VBC ecosystem — programmable SMS, voice, and video APIs that enable organizations to extend their UCaaS platform with custom workflows, automated notifications, and AI-powered customer engagement. Vonage AI Studio provides a no-code interface for building conversational AI workflows, virtual agents, and intelligent routing without developer resources.

App Center Ecosystem

Vonage's App Center delivers 200+ pre-built integrations with Salesforce, Microsoft 365, Google Workspace, Slack, Zendesk, HubSpot, and vertical-specific platforms in healthcare and financial services. This ecosystem depth is particularly well-suited for organizations requiring deep CRM and customer engagement integration.

Ericsson Backing

Ericsson's ownership provides Vonage with access to global carrier infrastructure, 5G technology development, and the financial stability of one of the world's largest telecommunications equipment companies — giving enterprise procurement teams the counterparty stability and global support infrastructure that standalone UCaaS vendors cannot provide.