UCaaS Provider
TPx
Platform: Proprietary (UCx) + Microsoft Teams Direct Routing
About TPx
TPx is a privately held managed technology services company headquartered in Los Angeles, California, with approximately 1,200 employees serving mid-market organizations across California and the broader Southwest United States. Operating as a full-stack managed provider, TPx delivers UCaaS (under the UCx brand), SD-WAN, managed security, and dedicated connectivity under single managed agreements.
UCx Platform
TPx's UCx is a proprietary UCaaS platform delivering enterprise voice, video, messaging, and collaboration features with a 99.999% uptime SLA. The platform supports named user unlimited domestic, metered domestic, and concurrent call path licensing, with Microsoft Teams Direct Routing available for Microsoft 365 customers. HIPAA-eligible configurations serve healthcare deployments across TPx's California and Southwest customer base.
Full-Stack Managed Services
TPx's differentiator is the breadth of its managed services portfolio: organizations can consolidate UCaaS, SD-WAN, managed cybersecurity, and dedicated internet access under a single vendor relationship with a single support organization. For mid-market IT teams managing multiple vendor contracts for connectivity, communications, and security, TPx's integrated approach reduces operational burden substantially.
Contact Center Integration
TPx's native contact center capabilities extend UCaaS into customer-facing operations without requiring a separate CCaaS deployment — a meaningful cost and integration advantage for mid-market organizations with inbound contact requirements.
California and Southwest Market Leadership
With data centers in Los Angeles, Phoenix, and Denver, and a network optimized for Western US geography, TPx offers regional organizations the combination of local infrastructure, accessible account management, and full-stack technology delivery that national providers with centralized East Coast operations cannot replicate.
Ideal Customer Profile
- Mid-Market
- Healthcare
- Financial Services
- Legal
- State / Local Government
Key Differentiators
Full-stack managed provider: UCaaS + SD-WAN + security + connectivity under one agreement; proprietary UCx platform; contact center integration; California/Southwest market leadership
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